Client Salon Policy
We are dedicated to providing exceptional service in a professional and welcoming environment. To ensure the best experience for all clients and maintain the highest quality of service, we kindly ask you to review and adhere to the following salon policies.

Appointments & Cancellations
To secure an appointment, we recommend booking in advance. Walk-ins are welcome but subject to availability. Please arrive on time. If you are more than 15 minutes late, we may need to reschedule or adjust your service. We require at least 48 hours’ notice for cancellations or rescheduling as a courtesy to our stylist and other clients. No-shows or same day cancellations may require a deposit for future appointments.

Deposits & Payments
Certain services, such as color corrections or extensive treatments, may require a deposit at the time of booking. We accept cash, major credit/debit cards, and digital payments. Personal checks are not accepted. All services are non-refundable. However, if you are dissatisfied, please contact us within ten (10) days for an adjustment.

Service Guarantee & Adjustments
We strive for excellence in every service. If you are unsatisfied with the result, please notify us within ten (10) days of the original appointment and we will make necessary adjustments at no additional charge. Adjustments do not apply if you request a completely different style or color from the original service.

Children & Guests
For the safety and comfort of all guests, children under 12 must be supervised at all times. Additional guests who are not receiving services should wait in the designated waiting area.

Personal Belongings
Salon Vivid is not responsible for lost or damaged personal items. Please keep valuables with you at all times. We provide protective coverings, but we are not responsible for any damage to clothing due to salon products.

Health & Safety
If you have any medical conditions, allergies, or sensitivities, please inform your stylist prior to your service. Clients exhibiting signs of illness (fever, cough, contagious conditions) may be asked to reschedule for the safety of staff and other guests.

Respectful Environment
We strive to maintain a professional and positive atmosphere. Any inappropriate behavior, harassment, or misconduct will result in immediate termination of services and may lead to a ban from future appointments.

Thank you for choosing Salon Vivid! We appreciate your cooperation in following these policies to ensure an outstanding experience for everyone. If you have any questions, please contact us at info@salonvivid.net.
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